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Satisfaction Guarantee
Methods of Payment
U.S. Shipping & Delivery Charges

International Shipping
Sales Tax
Returns & Refunds

Order Confirmations

Secure Ordering

-  Privacy Policy 

Contact Us


 

Satisfaction Guarantee

At The Giftshop at the Cathedral of Our Lady of the Angels online store, your satisfaction is a priority.
In the unlikely event that your purchase is damaged or you are dissatisfied with your purchase, please contact us as soon as possibl,e via e-mail at:
OnlineGiftshop@OLAcathedral.org

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Methods of Payment

We accept most major credit cards including:
  • Visa
  • MasterCard
  • Discover
  • American Express
  • Sorry, no COD's


Purchases can be made via:

  • Website:  Simply use our online shopping cart! 
  • Phone: Call us at (213) 680-5277
  • Visit Us: If you are in the Los Angeles Area, you can visit our Giftshop at the Cathedral.   


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U.S. Shipping & Delivery

Our items can be delivered anywhere within the U.S. (including Alaska/Hawaii) as available through UPS. We are unable to deliver to P.O. Boxes via UPS.  For alternate shipping, please contact us. All charges are in U.S. funds only. 

Delivery Schedule
In stock items are typically shipped within the 48 states in 3-5 business days from the date your order is received. Estimated shipping arrival time is approximately 4-7 business days after the date your order is processed (Depending on your location and method of shipment).

Order Processing Time + Shipping Time = Total Delivery Time

RECYCLED PACKAGING: In our effort to minimize waste, we may use recycled packaging materials (Boxes) to ship our products.  Please notify us in special packaging arrangements are required.

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International Shipping & Delivery

All charges are in U.S. funds only. 
Our website is currently unable to process international orders. 

If you have any concerns regarding the placement of an order - please contact us via email at: OnlineGiftshop@OLAcathedral.org

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Sales Tax

Sales tax will only be collected in California, based on the recipient's mailing address.

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Returns & Refunds

 

Customers wishing to return merchandise to the Giftshop at Our Lady of the Angels Cathedral must first contact us via email at: OnlineGiftshop@OLAcathedral.org Please include your order # and a brief explanation for the nature of your return.

Defective or damaged products are eligible for credit or replacement within 30 days of customer invoice date. Replacement item(s) will be shipped upon receipt of defective merchandise. Returns can be made to:

Cathedral Giftshop - Online Orders
Cathedral of Our Lady of the Angels
555 W. Temple Street
Los Angeles, CA 90012

Please include a copy of your invoice and a brief description of the product defect with your returned merchandise. Allow 7 to 14 business days for processing returns. 

If approved, you can expect your refund or exchange within one week from the time we receive your return. For credit card orders, please allow one to two statements for your credit to appear.

Shipping and Handling charges are not refundable for any return other than a Giftshop shipping error.

Please note: items which are personalized or are made-to-order such as certain 14k gold medals are not eligible for return or exchange unless defective. All items that are returned are subject to a 25% restocking fee if it is not a regular store item.

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Order Confirmations

After placing an order, you will receive an e-mail confirmation from the Cathedral Giftshop. This e-mail will contain your confirmation number as well as your order number.

If there is a problem with your order, you will be contacted via e-mail with an explanation of the problem along with an e-mail address which can be used to contact one of our customer service specialists.

Out of Stock Items: In the case an item is out of stock, you will be contacted via email and notified of the adjusted delivery date. 

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Secure Ordering

For your protection, all personal information transmitted to and from our site is secured using encryption and security technology known as Secure Socket Layer (SSL), which is among the best available software for secure e-commerce transactions.

SSL encrypts all of your personal information, including your credit card number, your name, and your address, so that the information cannot be read as it travels over the Internet.

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Privacy Policy

At the Giftshop at the Cathedral of Our Lady of the Angels, we are committed to protecting your privacy. We use your personal information only to process orders and to provide a more personalized shopping experience for you, we never reveal your personal identifiable information to anyone outside of our organization.

When you order, we ask for your full Name, E-mail address, mailing address, phone number, and credit card number and expiration date. This allows us to process your order and notify you of your order status.

(Note: Please double check your email address, fake or incorrectly entered email address keeps us from confirming your order or contacting you regarding backorders or issues with the delivery of your items.)

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Contact Us

 OnlineGiftshop@OLAcathedral.org

Phone Line: 213-680-5277

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